Recruitment Quality Management

Creating the ability to identify when…and why…transactional failures are occurring in your recruitment process; delivering the information needed to pursue continuous recruitment performance improvement!

Greywolf's Diagnostic Metrics

The key to establishing a recruitment quality system is the ability to measure performance in the transactions leading to spend decisions in your process.

Measurements enabling the evaluation of in-process transactional performance are called diagnostic metrics.

Greywolf’s diagnostic metrics focus primarily on the performance of pre- and post-interview candidate qualification transactions; transactions preceding the interview and offer generation spend decisions.

These metrics illustrate where transactional failures have resulted in poor spend decisions, producing unnecessary costs of process quality, in the form of extended fill times, lost candidates, wasted interview and offer administration expenses, and near term turnover.

Greywolf’s diagnostic metrics are easy to understand and integrate to most applicant tracking systems.

Greywolf believes quality is free; it pays for itself.

As a result, we’re willing to share out diagnostic metrics with anyone that asks for them. We believe once you understand your savings opportunity, you’ll come back to explore how our root cause analysis and transactional training services can make your savings opportunity a reality.

Cost Savings Estimates

We estimate a company, regardless of size, administering 2,000 interviews a year, is likely to cut more than $159,000* a year from its recruiting spend through the achievement of just a 5% improvement in transactional performance.

Since these cost models are scalable, you can estimate your savings opportunity by simply comparing the number of interviews your company is administering to the 2,000 interview baseline.

For example, if your company is administering 4,000 interviews this year, the savings you can achieve from a 5% improvement in transactional performance would be estimated at more than $318,000*.

By integrating the diagnostic metrics developed by Greywolf, you can begin to see where your recruiting team has the opportunity to improve the quality of your critical spend decisions.

*Our estimates don’t assign any value to soft costs, such as cycle time improvements; just the hard costs associated with interviewing and offer administration.

Eliminating the root causes of recruitment transaction failures

Once you understand where your in-process failures are occurring, root cause analysis techniques can illustrate what can be done to minimize the rate of failures, either through the improvement of the transactions leading to spend decisions, or improving the training supporting the performance of existing transactions.

Greywolf utilizes the DMAIC approach to the design and implementation of quality processes, illustrated below.

DMAIC Approach

DMAIC is a classic quality design and implementation process, wherein diagnostic metrics such as those designed by Greywolf, combined with root cause analysis, create the ability to pursue continuous performance improvement within your recruitment enterprise.

Define

Define your Performance Objectives & In-Process Metrics

Measure

Measure Past/Current Performance to Identify In-Process failures

Analyze

Analyze failures to identify their root causes

Improve

Improve Recruitment Process & Current Transactional Best Practices

Control

Control the improved recruitment process, Continue DMAIC